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TennisBums.com Return Policy  
Rackets.
New/Used-Once
• Volkl Rackets
 
Men
Tennis Shoes

 

Woman

Tennis Shoes

 

 
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Racquet:

  • New Racquets: If you, for any reason, wish to return your newly purchased racquet, you can receive either a refund or credit towards any other purchase (your option). However, we do ask that you please refrain from "testing" or playing with it in anyway. WE CAN NOT REFUND RACQUETS WHICH DO NOT THIS CRITERIA! Credit for string and shipping costs will only be given provided the order was in our error. There is no re-stocking fee.

  • Defective Racquets: All the racquets we sell come with a full one year manufacturer warranty. This covers physical defects that are caused by natural, unabusive means. If a racquet you purchased from TennisBums.com appears to have a manufacturing defect within the one year period, simply send the racquet back to us. It takes approx. 4-5 weeks for a manufacturer to replace a defective frame. The final decision concerning replacement belongs to the manufacturer, not TennisBums.com.

  • After the manufacturer decides: If your racquet is replaced under the manufacturer's warranty, we will string it at a one half the normal retail charge for that string; you will be contacted prior to stringing. Shipping of the racket back to you will also be paid by you. If you chose to purchase a new racquet while your racquet is going through the warranty process, we will, at your option, issue a credit or refund for the price of the first racquet upon its return. TennisBums.com will issue only STORE CREDIT when you do not wish to have the racquet replaced. If the manufacturer determines your racquet is not covered under warranty, we will return your racquet to you along with the paperwork and explanation from the manufacturer. No credits or refunds can be issued unless your racquet is covered under warranty. In the case of a refund, credit, or store credit, TennisBums.com can only apply credit in the amount of the current price of the replacement racquet (provided by the manufacturer). Shipping costs for exchanges or warranty requests (where TennisBums.com is not at fault) are billed to and paid by the customer.

 

Tennis Shoes:

Each manufacturer has there own durability warranty for each model of tennis shoe we sell; they range from six to twelve months depending on the make and model. Warranty information is usually available for each shoe on either our web site or on the manufaturer's website. Feel free to ask the TennisBums.com representitive helping you at the time of your order on any warranty related question. Most manufacturer's enclose literature in their shoe boxes explaining what is covered. If your WILSON or PRINCE shoes qualify for a replacement, we ask that you follow the warranty directions located below.

PRINCE PROCEDURE:

1. Call 1-800-283-6647 and follow the directions for customer service. Request a return authorization (R/A) number. Ship your shoes with a note to include name, address, phone number and date purchased along with an original invoice (which we can fax or mail to you if needed) to:

Prince Returns

Benetton Sportsystem

One Sportsystem Plaza

Bordentown, NJ. 08505

Please write your R/A number on the outside of the box.

WILSON PROCEDURE:

1. Ship your shoes with a note that includes name, address, phone number and date purchased along with an original invoice (which we can fax or mail to you if needed) to:

Wilson Sporting Goods Co.

Att: Guarantee Returns

Freeport Center, Bldg. F-15
Clearfield, Ut. 84016

Other Merchandise:

Grips, bags, sets of string, etc. can all be returned for a full refund or an exchange using the general guidelines of common sense (the products must be in brand-new, unused condition). Full credit will of course be given for orders that were in our error. Shipping costs for exchanges or refunds (where TennisBums.com is not at fault) are billed to and paid by the customer.

 

 

 
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